FAQS
HOW CAN I FIND OUT MORE ABOUT PRICING INFO?
To find out more information regarding our services and prices, you can check out the 'Our Services' section or 'Social Media Management Services' on our website or contact us at 074 170 3696 / 011 268 1701 / caromediaproduction@gmail.com or message us on social media
HOW CAN I CANCEL A DESIGN OR PACKAGE?
In order to cancel an order and receive a 100% refund, you must contact us and cancel the order within 1 hour of placing it. Ongoing Social Media Package orders can only be cancelled after giving one months notice
HOW CAN I CANCEL MEDIA AND VIDEO PRODUCTION SERVICES AFTER SIGNING THE AGREEMENT?
Clients that have purchased media production and video production services have a one-time option to cancel the service early, after signing the agreement. The client must notify our team in writing within two weeks after the agreement has been signed and must pay the cancellation fee which will be included in the agreement.
WHO HAS THE RIGHTS TO MY FILES ONCE THE PROJECT IS OVER AND I'VE PAID?
You do! Some graphic designers try to hold files hostage in order to keep your business, but with Caro Media, you get it all. That includes the copyright. We don’t attempt to retain any rights on the work, although we do like to use what we have created for you to give our portfolio a boost. We believe in making EVERY project a portfolio piece.
WHAT SOFTWARE DO YOU USE TO CREATE VIDEOS AND GRAPHICS?
We use several different software and technology to provide you with the best possible services for affordable prices. You can visit the 'Our Technology' section on our home page to find out details!
WHAT CAN A GRAPHIC DESIGNER DO THAT I CANT DO?
A graphic designer does more than just put their creative skills to work. Though most graphic designers are intuitively creative already, they have generally spent time studying numerous design principles. It’s vital to understand how to use design elements to transmit the required messages and values as well as evoke a certain feeling in the viewer. As a visual communicator, they leverage these design elements and use concepts such as color, typography, space, balance, form and lines to create their visual message.
Some graphic designers are also able to understand the more technical aspects of design required to create digital assets for a company.
WHAT IS THE DESIGN PROCESS?
We spend some time talking to you to get a feel for your business and learn how best to communicate your required material. We then design some rough drafts for you to look over. You choose the look you are happiest with and we take it from there – tweaking and refining the design as needed. Once you are completely happy with the graphic design and have approved it, we finalize the design. We prepare your print-ready artwork and that’s it. You are then ready to go to print or use your graphics for online use.
If you have any additional questions, please don’t hesitate to get in touch.